How to Use the Self Serve Returns and Exchanges PortalUpdated 8 months ago

To navigate to our self-serve returns portal, please click here.

Instructions for returns and exchanges

If you would like to return your purchase, please navigate to the returns portal here, and see below for further assistance with the return process.

• You will first be instructed to enter your order number and Zip Code.
• On the next page of the portal, please select which item in your order you wish to return. Items which are not available for return will be grayed out below the items which are returnable.
• Once you have selected the item for return or exchange, we will request a reason for the return and for details on what the issue with the product was.
• You will then be given a chance to review your return. If you are returning more than one product, you can add it at this time. If your return/exchange is complete, you can now submit it.
• Once submitted, you will be taken to a confirmation page which shows the details of the return. You can generate a QR code to scan at the post office when dropping the item(s) off, or choose to print the shipping label to send your purchase back. 
• Please affix your return label to the outside of your package and drop it off at your closest USPS location.

If you encounter any difficulties during the return/exchange process, please contact customer support.

Note: If you are sending your own return, please ensure to make note of the tracking number for the return package. Please be advised that as per our shipping and returns policy, you will not be refunded for original shipping fees or return shipping if you choose to purchase your own return label outside of our provided labels.