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Make a return or exchange

Returns and Shipping Policy

Pre-Order Policy

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How to exchange or return an order

How do I reset my password?

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Account Management

What does BOGO mean?

How do I recommend a brand for future deals?

The item I want to purchase is out of stock. How can I be notified?

Where do you ship to?

General FAQ

How to Use the Self Serve Returns and Exchanges Portal

Return Policy

Can I exchange my order for a different style or size?

Final Sale items

Returns & Exchanges FAQ

How do I cancel my order?

How do I change my shipping address?

My order status is “unfulfilled”, what does that mean?

When will I receive my order?

How long before I receive my refund?

My billing address is incorrect

I received a delivery confirmation email but my order hasn't arrived

How can I find my order number?

Can more than one brand be included on an order?

Can I ship part of my order to a different address?

I received an incorrect, damaged or defective item- what do I do?

Orders & Shipping FAQ

How do I place an order?

How do I adjust my cart?

How do I use a gift card or promotional code?

Can I use more than one payment method at checkout?

How do I pay by credit/debit card?

What is Shop Pay?

Checkout FAQ

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Access our self-serve returns portal here.

All of our most frequently asked questions and answers!

Review our most frequently asked questions regarding returns and exchanges.

Let us help answer all of your questions regarding orders and the shipping process.

We break down the last step in the process of placing an order, adjusting your cart, and using gift cards and discount codes at checkout.

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